Genesys - Powered by new artificial intelligence (AI) capabilities, Genesys Predictive Routing uses historical data and matches customer and employee attributes to predict which contact center resource is the most likely to
![Predictive routing model. Arrows and connections represent functional... | Download Scientific Diagram Predictive routing model. Arrows and connections represent functional... | Download Scientific Diagram](https://www.researchgate.net/publication/347622297/figure/fig4/AS:986631339249665@1612242650739/Predictive-routing-model-Arrows-and-connections-represent-functional-not-anatomical.png)
Predictive routing model. Arrows and connections represent functional... | Download Scientific Diagram
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Predictive routing for mobile sinks in wireless sensor networks: a milestone-based approach | springerprofessional.de
![Bain & Company on Twitter: "The predictive routing approach reduces transfer activity through better customer/agent matches: https://t.co/oGTDdusMPz https://t.co/gUhNVoGwXt" / Twitter Bain & Company on Twitter: "The predictive routing approach reduces transfer activity through better customer/agent matches: https://t.co/oGTDdusMPz https://t.co/gUhNVoGwXt" / Twitter](https://pbs.twimg.com/media/DzYOYYrXcAMfi7G.png)
Bain & Company on Twitter: "The predictive routing approach reduces transfer activity through better customer/agent matches: https://t.co/oGTDdusMPz https://t.co/gUhNVoGwXt" / Twitter
![New Artificial Intelligence-Powered Routing Engine by Genesys Creates World's Most Predictive Customer Experiences New Artificial Intelligence-Powered Routing Engine by Genesys Creates World's Most Predictive Customer Experiences](https://mma.prnewswire.com/media/684587/Predictive_Routing_Final_4x_100_Infographic.jpg?w=500)